Deposits and Payments
Payments and reservations may be made online at www.palawanalternative.com or by email at travel@palawanalternative.com. All reservations require a minimum of 50% deposit within 7 days of the booking request. Full and final payment is due no later than 30 days prior to the tour start date. This is to ensure that the packaged tours, services, transportation, government permits, entrance fees, hotel accommodations and other logistics are arranged and reserved in advance under the traveler’s name. For tours booked within 30 days of tour start date, the entire tour cost must be paid at the time of booking.
Payments may be made by credit/debit card via PayPal which will incur a 5.5% Paypal fee paid by the traveler. Alternative payment options are bank transfer, Western Union, Bitcoin and direct bank deposits. Palawan Alternative will never have access to travelers’ card information. If you are making a payment through Paypal, please make sure that it is verified and up to date. The traveler is responsible for paying all transfer fees on the traveler’s end as well as any intermediary banking fees that may apply.
Cancellation & Refunds Policy
All cancellations and refund requests must be made in writing by email to travel@palawanalternative.com. The cancellation date will be based on the digital time stamp of the email service provider in local time. Verbal-only requests for a refund will not be honored. Palawan Alternative will refund the portion of the trip cost not already advanced to suppliers minus processing and/or cancellation fees. We will try our best to recover and refund the balance as promptly as possible. However, we cannot guarantee recovery of any or all of the advanced payments from third parties.
At the time we receive the notice of cancellation, the following cancellation fees apply.
*** 91 days or more prior to departure: Cancellation fee is 35% of the deposit.
*** Between 61 days to 90 days prior to departure: 50% of the total tour price or equal to the amount of deposit is non-refundable.
*** Between 31 days to 60 days prior to departure: 75% of the total tour price is non-refundable.
*** Within 30 days prior to departure: 100% of the total tour price is non-refundable.
Travel Insurance
Palawan Alternative strongly recommends the purchase of comprehensive travel insurance and medical evacuation coverage before traveling, to provide protection to travelers in the event of certain types of tour interruption, tour cancellation, delay, emergency medical assistance and transportation, and delayed or lost baggage.
Terms & Conditions
A complete Tour Participant Agreement can be found at Terms & Conditions. The Tour Participant Agreement outlines all of the terms and conditions pertaining to bookings with Palawan Alternative, including necessary limitations on our liability. Itemized cost breakdowns are not available. The tour participant must read the entire Agreement before confirming the reservation.
